terms and conditions
And Again LLC-FZ - User terms and conditions
Effective Date – 6th March 2025
These And Again LLC-FZ (“&Again”) Platform Terms of Use (these "Terms of Use") tell you the rules for using the platform available at www.andagainandagain.com and through any And Again LLC-FZ mobile application available from time to time (collectively, the "Platform"), as well as any information, content, or materials published on, or available via, the Platform (collectively, the "Content").
These Terms of Use govern and condition access to, and use of, the Platform and its Content by each visitor to this Platform ("you").
ABOUT US
&Again LLC-FZ is a company registered in the United Arab Emirates. We operate a digital marketplace platform for resale fashion and home items, promoting circular living and sustainable shopping.
WHO WE ARE AND HOW TO CONTACT US.
The Platform is operated and owned by And Again LLC-FZ ("And Again LLC-FZ", "we", "our", "us"). And Again LLC-FZ maintains the website “http://www.andagainandagain.com/” and And Again mobile application.
Our mailing address is : Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
To contact us about these Terms of Use or anything else relating to your use of this Platform, please email info@andagainandagain.com.
BY USING THE PLATFORM, YOU ACCEPT THESE TERMS OF USE.
By accessing and continuing to use the Platform, you confirm that you accept these Terms of Use, and acknowledge and agree that these Terms of Use govern and condition your access to, and use of, the Platform and any Content. Our company is registered in the UAE, and if any legal issues arise, they will be handled according to UAE law. Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
You understand that these Terms of Use constitute a legally binding agreement between you and And Again LLC-FZ.
If you are using the Platform as a business entity or on behalf of a business entity, you represent that you have the authority to legally bind that entity.
If you do not agree to be bound by these Terms of Use, you may not access or use the Platform or any Content and should cease to do so immediately.
WE MAY MAKE CHANGES TO THESE TERMS OF USE.
We may amend these Terms of Use from time to time, with or without notice to you. The new version of these Terms of Use will be made available on this page. If you are an existing registered user, we may also notify you of any material update to these Terms of Use via email (for example, where we are legally required to do so).
Every time you wish to use the Platform, please check these Terms of Use to ensure that you understand the terms and conditions that apply to the Platform and its Content at that time.
WE MAY MAKE CHANGES TO THE PLATFORM.
We may change the way the Platform operates and/or change any Content from time to time without notice to you. This could be, for example, to reflect changes to the features and functionalities of the Platform, the state of current technology, or market practice, applicable laws or regulations and/or our business priorities.
WE MAY SUSPEND OR WITHDRAW THE PLATFORM.
We do not guarantee that the Platform and/or any Content will always be available free of charge or generally available. We may suspend or withdraw, or restrict the availability of, all or any part of the Platform for business and/or operational reasons.
YOUR PRIVACY.
This Privacy Policy describes how www.andagainandagain.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site, in compliance with the UAE’s Personal Data Protection Law (PDPL).
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@andagainandagain.com or by mail using the details provided below:
Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information.” See the list below for more information about what Personal Information we collect and why.
Device information
Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: Shared with our processor Telr
Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Order information
Purpose of collection: To provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: Collected from you.
Disclosure for a business purpose: Shared with our processor Telr and our shipping provider Waslah
Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Telr to power our online store. You can read more about how Telr uses your Personal Information here
We use Waslah to deliver your orders. You can read more about how Waslah uses your Personal Information here
We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
We only share necessary personal details, such as name and address, with our delivery partner Waslah for the shipping of products from seller to buyer.
We may share your images on our social medias - if you want to opt out, please send an email to info@andagainandagain.com
All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’. &Again will not pass any debit/credit card details to third parties.
&Again takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However &Again cannot guarantee the security of any information that is disclosed online.
&Again is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
&Again Company Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications that may interest you. For example:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are a frequent visitor.
List of our cookies:
YOUR RIGHT TO USE THE PLATFORM AND THE CONTENT.
Subject to your continued compliance with these Terms of Use, And Again LLC-FZ grants you a personal, limited, non-transferable, non-exclusive, revocable right to use the Platform and the Content.
You may print off one (1) copy, and may download extracts, of any page(s) from the Platform for your personal use and you may draw the attention of others to Content available on the Platform. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. You must not use any part of the Content for commercial purposes without obtaining a license to do so from us.
And Again LLC-FZ is the owner or the licensee of all rights (including intellectual property rights) in the Platform and any Content, including without limitation any designs, text, graphics, and the selection and arrangement thereof. The Platform and the Content are protected by copyright laws and treaties around the world. All such rights are reserved.
All trademarks, logos, trade dress, service names, and service marks ("Marks") displayed on the Platform are our property or the property of certain other third-parties. You are not permitted to use these Marks without our prior written consent.
RESTRICTIONS.
When creating an Account or using the Site or Services, you agree you will not:
do anything illegal, unethical, contrary to public security or that infringes our or someone else’s rights (like their privacy, confidential information or intellectual property),
use any kind of external software tools (including but not limited to: bots, scraping programs, crawling programs, spiders) when registering on the Site and/or when using the Site and/or Services (including but not limited to: for the purpose of promoting Items, adding Items to favourite), unless such a use is authorised, offered or in any other way allowed by us,
use any external software tool that could disrupt the normal operation of the Site or Services or infect or damage another User’s computer,
adapt, copy, edit, distribute or commercialise any content on the Site without our prior written consent,
data mine, screen scrape, crawl, disassemble, decompile or reverse engineer any part of the Site,
publish Content that praises, promotes, encourages or incites terrorism, racism, revisionism, xenophobia, homophobia, sexism, hate speech, discrimination, human trafficking, organized crime, illegal organizations, self-injury, suicide, torture, cruelty to animals, apology of war crimes, sexual exploitation of children and/or adults, cults or other unlawful Content,
delete and re-list the same Item multiple times or multiple Items in bulk,
collect, hold or disclose information you obtained illegally that relates to other Users, their Content or their actions on the Site, or any information appearing on our Site if it might affect the rights of other Users,
promote other websites or companies via advertisements on our Site.
Customer using the website who are minor, under the age of 18, shall not register as a user of the website and mobile application and shall not transact on or use the website and mobile application.
We will report any breach of the restrictions listed above to the relevant law enforcement authorities and will cooperate with those authorities by disclosing your identity to them.
ACCOUNT CREATION.
You will need to create an account (an "Account") in order to access certain features of the Platform. If you choose to register for an Account, you will have to provide certain information about yourself as prompted during the account registration process on the Platform.
You are responsible for maintaining the confidentiality of your account.
PAID SERVICES.
And Again LLC-FZ may, from time to time, offer paid services on the Platform ("Paid Service"). For example, you may choose to pay a fee to ensure that your Listing is featured more prominently in search results on the Platform.
LISTINGS.
The Platform enables a user wishing to sell an item or service (the "Seller") to advertise such item (each a "Listing") to other users of the Platform. A user who is interested in such an item or service (the "Buyer") may then contact the Seller (via the Listing) to make an offer for such item.
UPLOADING CONTENT TO THE PLATFORM.
Any content you upload to the Platform, including as part of a Listing, will be considered non-confidential and non-proprietary.
ACCURACY AND COMPLETENESS
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is managed by And Again LLC-FZ but product specific information and images are provided by our sellers. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
COUNTERFEIT ITEMS
And Again LLC-FZ is a platform that connects buyers and sellers, facilitating the sale of second-hand items. While we strive to maintain the integrity of our marketplace, we do not authenticate or verify the authenticity of the items listed by sellers. Therefore, And Again LLC-FZ makes no guarantees or representations regarding the authenticity of any items sold on the platform.
By using our platform, you acknowledge and agree that And Again LLC-FZ is not responsible for any counterfeit, fraudulent, or misrepresented items that may be listed or sold by users. Any claims or disputes regarding counterfeit items must be addressed as per the refund policy.
We strongly encourage buyers to conduct their own due diligence before making a purchase and sellers to adhere to all relevant laws regarding the sale of authentic goods. If counterfeit items are identified, we reserve the right to remove such listings and take appropriate action against the seller, including but not limited to account suspension or termination.
ACCEPTABLE USE POLICY.
Whenever you make use of a feature that allows you to upload content to the Platform, or to make contact with other users of the Platform, you must comply with the standards set out in our Acceptable Use Policy.
&Again aims to create a friendly and safe environment for trading second-hand and sustainable items. To maintain the quality of the marketplace, members are required to follow the acceptable use policy below when uploading their items for sale. By creating an account on &Again, you agree to comply with these rules.
Allowed Items
You can sell the following on &Again:
Women's, men's, and children's clothing, footwear, and accessories.
&Again reserves the right to determine which items are allowed or prohibited on the platform. If we discover that certain items violate our terms or pose risks to users, we may remove them even if they are not explicitly listed below.
Additionally, items must have been lawfully placed on the UAE market before being listed on &Again. Items cannot enter the UAE market for the first time by being sold through &Again. Items must comply with applicable regulations to be sold on the platform.
Prohibited Items
You cannot sell the following items on &Again (this list is not exhaustive and is intended as a guide):
Illegal items: Any goods or materials that are prohibited by law, such as counterfeit items, stolen goods, or products subject to trade sanctions.
Restricted items: Items that are unrelated to fashion, beauty, homeware, entertainment, electronics, or other categories aligned with the &Again vision, such as industrial equipment or real estate.
Unsafe items: Products that do not meet hygiene standards or may pose health or safety risks, such as used cosmetics or defective electronics.
Please ensure your listings comply with these acceptable use policies. Other members may flag a listing that appears to violate these rules for &Again's review. If your listing is found to be non-compliant, it may be removed or hidden by our team. You may also face additional actions, such as account suspension or blocking.
If you send messages promoting the sale of items that are part of the prohibited items list, you may face similar consequences. For more information, please review our Community Standards.
REFUND POLICY
Customer can cancel their order/requested services within 24 hours of receiving their item if they fall under the below cases Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
&Again allows you to request a refund in the following cases:
Your parcel never arrives
Your parcel was damaged in transit
Your item is significantly not as described (SNAD)
The Refund Policy does not cover items that don’t fit or don’t suit you.
All issues should be reported within 2 days (48 hours).
When notified that the parcel should have been delivered or appears lost, you must report the issue within 2 days to request a refund:
Press "I have an issue" in the conversation screen
Complete the steps on the page to submit your request
This 2-day time period applies to all issues covered under the Refund Policy. If you don’t report your issue in time (or press “Everything is OK”), the order will be completed, and payment will be released to the seller. Once an issue is reported:
The order is temporarily suspended
Your payment is held safely by our payment service provider until a solution is found
Item is significantly not as described (SNAD)
Items are considered SNAD if they significantly differ from the listing description or photos. If the order arrives but is SNAD, report the issue. The seller may:
Release a refund without requesting the item back, or
Ask for the item to be returned before issuing a refund
If a return is requested, you must send the item back within 3 business days. Otherwise, payment will be released to the seller. Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
The refund will not include shipment fees. Please note that the refund will not include the cost of shipment fees, as these charges are non-refundable. According to UAE consumer protection laws, shipping and handling fees are considered separate from the product value and are not refundable in the event of a return or cancellation.
If only part of a bundle is SNAD, only the reported items need to be returned unless they are confirmed as counterfeit.
Once the seller receives the returned items and confirms, or the order confirmation period ends automatically, the refund will be processed.
Counterfeit items
If you believe an item is counterfeit, report it through the platform. The seller will have 48 hours to provide proof of authenticity. We’ll review the evidence and notify you of our decision:
If no doubts about authenticity exist, the order will be completed, and no refund will be issued
If authenticity is unclear, you’ll need to return the item to get a refund
If the item seems counterfeit, you will not need to return it, and a refund will be issued
PAYMENT
On the app, we accept payments from Visa, Mastercard, American Express, Union Pay & Apple Pay in AED.
The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency.
Cardholder must retain a copy of transaction records and &Again policies and rules.
Once the payment is made, the confirmation notice will be sent to the user via email within 24 hours of receipt.
DELIVERY
We deliver our Products to the UAE. Shipping will be done by a third-party courier.
Delivery within UAE cities shall be in 1 – 4 working days. UAE Delivery Fees will be a Flat Rate of AED 20. Avoid any delivery delay by providing your full address along with your contact details.
Merchant must include how the delivery of the services would happen/reach the customer.
Delivery of items purchased through the Platform may be arranged either by the Buyer or by &Again, depending on the option selected at checkout. Where the Buyer opts for delivery to be handled by &Again, the shipment will be facilitated through a third-party logistics provider designated by &Again.
An additional delivery fee will apply for this service, and the applicable charges will be clearly disclosed at the time of checkout. By selecting the &Again delivery option, the Buyer agrees to the associated fee and authorizes &Again to coordinate the delivery on their behalf.
&Again currently delivers only within Dubai, United Arab Emirates. Buyers located outside this area are responsible for arranging their own delivery.
&Again shall not be held liable for delays, damages, or losses incurred during shipment once the item has been handed over to the third-party logistics provider.
OUR LIABILITY TO YOU.
We do not intend to exclude or limit in any way our liability to you where it would be unlawful to do so.
We will not trade with or provide any services to OFAC and sanctioned countries.
BREACH OF THESE TERMS OF USE.
When we consider, in our sole opinion, that you are in breach of any part of these Terms of Use, we may take such action as we deem appropriate in our sole discretion, including without limitation suspending or withdrawing your right to use the Platform or its Content, closing your Account, and/or taking legal action against you.
TAKING CORRECTIVE ACTIONS
If we find out you’re doing something that’s against the rules described in these Terms or obviously unlawful, we might apply any of the corrective actions listed below:
send you a warning message that you need to follow these Terms,
remove or automatically correct your Items in the Catalogue,
demote, hide or remove your Content from the Site,
restrict your Account by blocking your access to certain features (like limiting visibility of your Items to other Users), or
notify local authorities about your activity if there’s a threat to someone’s life or safety.
BLOCKING YOUR ACCOUNT
We might block your Account temporarily or definitively if:
we took a corrective action listed above and you continue to repeatedly breach these Terms,
you commit a serious breach of these Terms, meaning:
you provide us with incorrect, false or misleading information on your Account or fail to keep your information up to date,
you don’t cooperate with us when we try to verify information you provide on your Account,
you abuse the Site’s functionalities, or
one of the scenarios described below: Suspicions identified by a And Again LLC-FZ Wallet Provider or Payment Processor, or Issues with Transactions, Safety and legal concerns, Minors or Security threats occur.
And when we say we will “block” your Account, this means:
you won’t be able to use the Site except to contact our customer support team (Customer Support),
your Items will be delisted from the Site and taken off from the Catalogue,
we won’t refund you for any Seller Services you bought from us and may still be using,
you can complete any pending Transactions and Payouts, but if your Account is blocked because of security or fraud concerns raised by a And Again LLC-FZ Wallet Provider, because your Account has been compromised or because it is objectively necessary to protect the legitimate interests and rights of everyone involved in a Transaction the following consequences may occur:
your pending Transactions might be cancelled and all the fees paid by the Buyers would be refunded to the Buyers, and/or
your ability to make a Payout might be restricted,
we may reject your compensation claim (if the reason for blocking was because of your fraudulent or other unlawful activity and/or abusing our compensation policies),
we may prevent you from creating a new Account on the Site.
REPORTING ILLEGAL OR INFRINGING CONTENT.
If you come across any Content on the Platform that you believe to be illegal, please contact us immediately at info@andagainandagain.com with full details of the illegal Content.
GENERAL.
Links to third-party sites or content. Where the Platform contains links to other websites and/or third-party content (including in Listings), these links are provided for your information and convenience only. Such links should not be interpreted as approval by us of those linked websites or any content you may obtain from them. We have no control over the contents of such third-party websites and exclude all liability in that respect.
DISPUTE RESOLUTION
If a dispute arises between you and And Again LLC-FZ, we strongly encourage you to first contact us directly to seek a resolution by emailing info@andagainandagain.com. We will review your complaint and do our best to address it.
GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Arab Emirates.
CONTACT US ON:
info@andagainandagain.com
+971558553747
Meydan Grandstand, 6th floor, Meydan Road,
Nad Al Sheba, Dubai, U.A.E
Copyright © 2024 &again - All Rights Reserved.
terms and conditions
And Again LLC-FZ - User terms and conditions
Effective Date – 6th March 2025
These And Again LLC-FZ (“&Again”) Platform Terms of Use (these "Terms of Use") tell you the rules for using the platform available at www.andagainandagain.com and through any And Again LLC-FZ mobile application available from time to time (collectively, the "Platform"), as well as any information, content, or materials published on, or available via, the Platform (collectively, the "Content").
These Terms of Use govern and condition access to, and use of, the Platform and its Content by each visitor to this Platform ("you").
ABOUT US
&Again LLC-FZ is a company registered in the United Arab Emirates. We operate a digital marketplace platform for resale fashion and home items, promoting circular living and sustainable shopping.
WHO WE ARE AND HOW TO CONTACT US.
The Platform is operated and owned by And Again LLC-FZ ("And Again LLC-FZ", "we", "our", "us"). And Again LLC-FZ maintains the website “http://www.andagainandagain.com/” and And Again mobile application.
Our mailing address is : Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
To contact us about these Terms of Use or anything else relating to your use of this Platform, please email info@andagainandagain.com.
BY USING THE PLATFORM, YOU ACCEPT THESE TERMS OF USE.
By accessing and continuing to use the Platform, you confirm that you accept these Terms of Use, and acknowledge and agree that these Terms of Use govern and condition your access to, and use of, the Platform and any Content. Our company is registered in the UAE, and if any legal issues arise, they will be handled according to UAE law. Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
You understand that these Terms of Use constitute a legally binding agreement between you and And Again LLC-FZ.
If you are using the Platform as a business entity or on behalf of a business entity, you represent that you have the authority to legally bind that entity.
If you do not agree to be bound by these Terms of Use, you may not access or use the Platform or any Content and should cease to do so immediately.
WE MAY MAKE CHANGES TO THESE TERMS OF USE.
We may amend these Terms of Use from time to time, with or without notice to you. The new version of these Terms of Use will be made available on this page. If you are an existing registered user, we may also notify you of any material update to these Terms of Use via email (for example, where we are legally required to do so).
Every time you wish to use the Platform, please check these Terms of Use to ensure that you understand the terms and conditions that apply to the Platform and its Content at that time.
WE MAY MAKE CHANGES TO THE PLATFORM.
We may change the way the Platform operates and/or change any Content from time to time without notice to you. This could be, for example, to reflect changes to the features and functionalities of the Platform, the state of current technology, or market practice, applicable laws or regulations and/or our business priorities.
WE MAY SUSPEND OR WITHDRAW THE PLATFORM.
We do not guarantee that the Platform and/or any Content will always be available free of charge or generally available. We may suspend or withdraw, or restrict the availability of, all or any part of the Platform for business and/or operational reasons.
YOUR PRIVACY.
This Privacy Policy describes how www.andagainandagain.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site, in compliance with the UAE’s Personal Data Protection Law (PDPL).
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@andagainandagain.com or by mail using the details provided below:
Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information.” See the list below for more information about what Personal Information we collect and why.
Device information
Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: Shared with our processor Telr
Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Order information
Purpose of collection: To provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: Collected from you.
Disclosure for a business purpose: Shared with our processor Telr and our shipping provider Waslah
Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Telr to power our online store. You can read more about how Telr uses your Personal Information here
We use Waslah to deliver your orders. You can read more about how Waslah uses your Personal Information here
We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
We only share necessary personal details, such as name and address, with our delivery partner Waslah for the shipping of products from seller to buyer.
We may share your images on our social medias - if you want to opt out, please send an email to info@andagainandagain.com
All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’. &Again will not pass any debit/credit card details to third parties.
&Again takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However &Again cannot guarantee the security of any information that is disclosed online.
&Again is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
&Again Company Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications that may interest you. For example:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are a frequent visitor.
List of our cookies:
YOUR RIGHT TO USE THE PLATFORM AND THE CONTENT.
Subject to your continued compliance with these Terms of Use, And Again LLC-FZ grants you a personal, limited, non-transferable, non-exclusive, revocable right to use the Platform and the Content.
You may print off one (1) copy, and may download extracts, of any page(s) from the Platform for your personal use and you may draw the attention of others to Content available on the Platform. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. You must not use any part of the Content for commercial purposes without obtaining a license to do so from us.
And Again LLC-FZ is the owner or the licensee of all rights (including intellectual property rights) in the Platform and any Content, including without limitation any designs, text, graphics, and the selection and arrangement thereof. The Platform and the Content are protected by copyright laws and treaties around the world. All such rights are reserved.
All trademarks, logos, trade dress, service names, and service marks ("Marks") displayed on the Platform are our property or the property of certain other third-parties. You are not permitted to use these Marks without our prior written consent.
RESTRICTIONS.
When creating an Account or using the Site or Services, you agree you will not:
do anything illegal, unethical, contrary to public security or that infringes our or someone else’s rights (like their privacy, confidential information or intellectual property),
use any kind of external software tools (including but not limited to: bots, scraping programs, crawling programs, spiders) when registering on the Site and/or when using the Site and/or Services (including but not limited to: for the purpose of promoting Items, adding Items to favourite), unless such a use is authorised, offered or in any other way allowed by us,
use any external software tool that could disrupt the normal operation of the Site or Services or infect or damage another User’s computer,
adapt, copy, edit, distribute or commercialise any content on the Site without our prior written consent,
data mine, screen scrape, crawl, disassemble, decompile or reverse engineer any part of the Site,
publish Content that praises, promotes, encourages or incites terrorism, racism, revisionism, xenophobia, homophobia, sexism, hate speech, discrimination, human trafficking, organized crime, illegal organizations, self-injury, suicide, torture, cruelty to animals, apology of war crimes, sexual exploitation of children and/or adults, cults or other unlawful Content,
delete and re-list the same Item multiple times or multiple Items in bulk,
collect, hold or disclose information you obtained illegally that relates to other Users, their Content or their actions on the Site, or any information appearing on our Site if it might affect the rights of other Users,
promote other websites or companies via advertisements on our Site.
Customer using the website who are minor, under the age of 18, shall not register as a user of the website and mobile application and shall not transact on or use the website and mobile application.
We will report any breach of the restrictions listed above to the relevant law enforcement authorities and will cooperate with those authorities by disclosing your identity to them.
ACCOUNT CREATION.
You will need to create an account (an "Account") in order to access certain features of the Platform. If you choose to register for an Account, you will have to provide certain information about yourself as prompted during the account registration process on the Platform.
You are responsible for maintaining the confidentiality of your account.
PAID SERVICES.
And Again LLC-FZ may, from time to time, offer paid services on the Platform ("Paid Service"). For example, you may choose to pay a fee to ensure that your Listing is featured more prominently in search results on the Platform.
LISTINGS.
The Platform enables a user wishing to sell an item or service (the "Seller") to advertise such item (each a "Listing") to other users of the Platform. A user who is interested in such an item or service (the "Buyer") may then contact the Seller (via the Listing) to make an offer for such item.
UPLOADING CONTENT TO THE PLATFORM.
Any content you upload to the Platform, including as part of a Listing, will be considered non-confidential and non-proprietary.
ACCURACY AND COMPLETENESS
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is managed by And Again LLC-FZ but product specific information and images are provided by our sellers. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
COUNTERFEIT ITEMS
And Again LLC-FZ is a platform that connects buyers and sellers, facilitating the sale of second-hand items. While we strive to maintain the integrity of our marketplace, we do not authenticate or verify the authenticity of the items listed by sellers. Therefore, And Again LLC-FZ makes no guarantees or representations regarding the authenticity of any items sold on the platform.
By using our platform, you acknowledge and agree that And Again LLC-FZ is not responsible for any counterfeit, fraudulent, or misrepresented items that may be listed or sold by users. Any claims or disputes regarding counterfeit items must be addressed as per the refund policy.
We strongly encourage buyers to conduct their own due diligence before making a purchase and sellers to adhere to all relevant laws regarding the sale of authentic goods. If counterfeit items are identified, we reserve the right to remove such listings and take appropriate action against the seller, including but not limited to account suspension or termination.
ACCEPTABLE USE POLICY.
Whenever you make use of a feature that allows you to upload content to the Platform, or to make contact with other users of the Platform, you must comply with the standards set out in our Acceptable Use Policy.
&Again aims to create a friendly and safe environment for trading second-hand and sustainable items. To maintain the quality of the marketplace, members are required to follow the acceptable use policy below when uploading their items for sale. By creating an account on &Again, you agree to comply with these rules.
Allowed Items
You can sell the following on &Again:
Women's, men's, and children's clothing, footwear, and accessories.
&Again reserves the right to determine which items are allowed or prohibited on the platform. If we discover that certain items violate our terms or pose risks to users, we may remove them even if they are not explicitly listed below.
Additionally, items must have been lawfully placed on the UAE market before being listed on &Again. Items cannot enter the UAE market for the first time by being sold through &Again. Items must comply with applicable regulations to be sold on the platform.
Prohibited Items
You cannot sell the following items on &Again (this list is not exhaustive and is intended as a guide):
Illegal items: Any goods or materials that are prohibited by law, such as counterfeit items, stolen goods, or products subject to trade sanctions.
Restricted items: Items that are unrelated to fashion, beauty, homeware, entertainment, electronics, or other categories aligned with the &Again vision, such as industrial equipment or real estate.
Unsafe items: Products that do not meet hygiene standards or may pose health or safety risks, such as used cosmetics or defective electronics.
Please ensure your listings comply with these acceptable use policies. Other members may flag a listing that appears to violate these rules for &Again's review. If your listing is found to be non-compliant, it may be removed or hidden by our team. You may also face additional actions, such as account suspension or blocking.
If you send messages promoting the sale of items that are part of the prohibited items list, you may face similar consequences. For more information, please review our Community Standards.
REFUND POLICY
Customer can cancel their order/requested services within 24 hours of receiving their item if they fall under the below cases Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
&Again allows you to request a refund in the following cases:
Your parcel never arrives
Your parcel was damaged in transit
Your item is significantly not as described (SNAD)
The Refund Policy does not cover items that don’t fit or don’t suit you.
All issues should be reported within 2 days (48 hours).
When notified that the parcel should have been delivered or appears lost, you must report the issue within 2 days to request a refund:
Press "I have an issue" in the conversation screen
Complete the steps on the page to submit your request
This 2-day time period applies to all issues covered under the Refund Policy. If you don’t report your issue in time (or press “Everything is OK”), the order will be completed, and payment will be released to the seller. Once an issue is reported:
The order is temporarily suspended
Your payment is held safely by our payment service provider until a solution is found
Item is significantly not as described (SNAD)
Items are considered SNAD if they significantly differ from the listing description or photos. If the order arrives but is SNAD, report the issue. The seller may:
Release a refund without requesting the item back, or
Ask for the item to be returned before issuing a refund
If a return is requested, you must send the item back within 3 business days. Otherwise, payment will be released to the seller. Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
The refund will not include shipment fees. Please note that the refund will not include the cost of shipment fees, as these charges are non-refundable. According to UAE consumer protection laws, shipping and handling fees are considered separate from the product value and are not refundable in the event of a return or cancellation.
If only part of a bundle is SNAD, only the reported items need to be returned unless they are confirmed as counterfeit.
Once the seller receives the returned items and confirms, or the order confirmation period ends automatically, the refund will be processed.
Counterfeit items
If you believe an item is counterfeit, report it through the platform. The seller will have 48 hours to provide proof of authenticity. We’ll review the evidence and notify you of our decision:
If no doubts about authenticity exist, the order will be completed, and no refund will be issued
If authenticity is unclear, you’ll need to return the item to get a refund
If the item seems counterfeit, you will not need to return it, and a refund will be issued
PAYMENT
On the app, we accept payments from Visa, Mastercard, American Express, Union Pay & Apple Pay in AED.
The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency.
Cardholder must retain a copy of transaction records and &Again policies and rules.
Once the payment is made, the confirmation notice will be sent to the user via email within 24 hours of receipt.
DELIVERY
We deliver our Products to the UAE. Shipping will be done by a third-party courier.
Delivery within UAE cities shall be in 1 – 4 working days. UAE Delivery Fees will be a Flat Rate of AED 20. Avoid any delivery delay by providing your full address along with your contact details.
Merchant must include how the delivery of the services would happen/reach the customer.
Delivery of items purchased through the Platform may be arranged either by the Buyer or by &Again, depending on the option selected at checkout. Where the Buyer opts for delivery to be handled by &Again, the shipment will be facilitated through a third-party logistics provider designated by &Again.
An additional delivery fee will apply for this service, and the applicable charges will be clearly disclosed at the time of checkout. By selecting the &Again delivery option, the Buyer agrees to the associated fee and authorizes &Again to coordinate the delivery on their behalf.
&Again currently delivers only within Dubai, United Arab Emirates. Buyers located outside this area are responsible for arranging their own delivery.
&Again shall not be held liable for delays, damages, or losses incurred during shipment once the item has been handed over to the third-party logistics provider.
OUR LIABILITY TO YOU.
We do not intend to exclude or limit in any way our liability to you where it would be unlawful to do so.
We will not trade with or provide any services to OFAC and sanctioned countries.
BREACH OF THESE TERMS OF USE.
When we consider, in our sole opinion, that you are in breach of any part of these Terms of Use, we may take such action as we deem appropriate in our sole discretion, including without limitation suspending or withdrawing your right to use the Platform or its Content, closing your Account, and/or taking legal action against you.
TAKING CORRECTIVE ACTIONS
If we find out you’re doing something that’s against the rules described in these Terms or obviously unlawful, we might apply any of the corrective actions listed below:
send you a warning message that you need to follow these Terms,
remove or automatically correct your Items in the Catalogue,
demote, hide or remove your Content from the Site,
restrict your Account by blocking your access to certain features (like limiting visibility of your Items to other Users), or
notify local authorities about your activity if there’s a threat to someone’s life or safety.
BLOCKING YOUR ACCOUNT
We might block your Account temporarily or definitively if:
we took a corrective action listed above and you continue to repeatedly breach these Terms,
you commit a serious breach of these Terms, meaning:
you provide us with incorrect, false or misleading information on your Account or fail to keep your information up to date,
you don’t cooperate with us when we try to verify information you provide on your Account,
you abuse the Site’s functionalities, or
one of the scenarios described below: Suspicions identified by a And Again LLC-FZ Wallet Provider or Payment Processor, or Issues with Transactions, Safety and legal concerns, Minors or Security threats occur.
And when we say we will “block” your Account, this means:
you won’t be able to use the Site except to contact our customer support team (Customer Support),
your Items will be delisted from the Site and taken off from the Catalogue,
we won’t refund you for any Seller Services you bought from us and may still be using,
you can complete any pending Transactions and Payouts, but if your Account is blocked because of security or fraud concerns raised by a And Again LLC-FZ Wallet Provider, because your Account has been compromised or because it is objectively necessary to protect the legitimate interests and rights of everyone involved in a Transaction the following consequences may occur:
your pending Transactions might be cancelled and all the fees paid by the Buyers would be refunded to the Buyers, and/or
your ability to make a Payout might be restricted,
we may reject your compensation claim (if the reason for blocking was because of your fraudulent or other unlawful activity and/or abusing our compensation policies),
we may prevent you from creating a new Account on the Site.
REPORTING ILLEGAL OR INFRINGING CONTENT.
If you come across any Content on the Platform that you believe to be illegal, please contact us immediately at info@andagainandagain.com with full details of the illegal Content.
GENERAL.
Links to third-party sites or content. Where the Platform contains links to other websites and/or third-party content (including in Listings), these links are provided for your information and convenience only. Such links should not be interpreted as approval by us of those linked websites or any content you may obtain from them. We have no control over the contents of such third-party websites and exclude all liability in that respect.
DISPUTE RESOLUTION
If a dispute arises between you and And Again LLC-FZ, we strongly encourage you to first contact us directly to seek a resolution by emailing info@andagainandagain.com. We will review your complaint and do our best to address it.
GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Arab Emirates.
CONTACT US ON:
info@andagainandagain.com
+971558553747
Meydan Grandstand, 6th floor, Meydan Road,
Nad Al Sheba, Dubai, U.A.E
Copyright © 2024 &again - All Rights Reserved.
terms and conditions
And Again LLC-FZ - User terms and conditions
Effective Date – 6th March 2025
These And Again LLC-FZ (“&Again”) Platform Terms of Use (these "Terms of Use") tell you the rules for using the platform available at www.andagainandagain.com and through any And Again LLC-FZ mobile application available from time to time (collectively, the "Platform"), as well as any information, content, or materials published on, or available via, the Platform (collectively, the "Content").
These Terms of Use govern and condition access to, and use of, the Platform and its Content by each visitor to this Platform ("you").
ABOUT US
&Again LLC-FZ is a company registered in the United Arab Emirates. We operate a digital marketplace platform for resale fashion and home items, promoting circular living and sustainable shopping.
WHO WE ARE AND HOW TO CONTACT US.
The Platform is operated and owned by And Again LLC-FZ ("And Again LLC-FZ", "we", "our", "us"). And Again LLC-FZ maintains the website “http://www.andagainandagain.com/” and And Again mobile application.
Our mailing address is : Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
To contact us about these Terms of Use or anything else relating to your use of this Platform, please email info@andagainandagain.com.
BY USING THE PLATFORM, YOU ACCEPT THESE TERMS OF USE.
By accessing and continuing to use the Platform, you confirm that you accept these Terms of Use, and acknowledge and agree that these Terms of Use govern and condition your access to, and use of, the Platform and any Content. Our company is registered in the UAE, and if any legal issues arise, they will be handled according to UAE law. Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
You understand that these Terms of Use constitute a legally binding agreement between you and And Again LLC-FZ.
If you are using the Platform as a business entity or on behalf of a business entity, you represent that you have the authority to legally bind that entity.
If you do not agree to be bound by these Terms of Use, you may not access or use the Platform or any Content and should cease to do so immediately.
WE MAY MAKE CHANGES TO THESE TERMS OF USE.
We may amend these Terms of Use from time to time, with or without notice to you. The new version of these Terms of Use will be made available on this page. If you are an existing registered user, we may also notify you of any material update to these Terms of Use via email (for example, where we are legally required to do so).
Every time you wish to use the Platform, please check these Terms of Use to ensure that you understand the terms and conditions that apply to the Platform and its Content at that time.
WE MAY MAKE CHANGES TO THE PLATFORM.
We may change the way the Platform operates and/or change any Content from time to time without notice to you. This could be, for example, to reflect changes to the features and functionalities of the Platform, the state of current technology, or market practice, applicable laws or regulations and/or our business priorities.
WE MAY SUSPEND OR WITHDRAW THE PLATFORM.
We do not guarantee that the Platform and/or any Content will always be available free of charge or generally available. We may suspend or withdraw, or restrict the availability of, all or any part of the Platform for business and/or operational reasons.
YOUR PRIVACY.
This Privacy Policy describes how www.andagainandagain.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site, in compliance with the UAE’s Personal Data Protection Law (PDPL).
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@andagainandagain.com or by mail using the details provided below:
Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information.” See the list below for more information about what Personal Information we collect and why.
Device information
Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: Shared with our processor Telr
Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Order information
Purpose of collection: To provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: Collected from you.
Disclosure for a business purpose: Shared with our processor Telr and our shipping provider Waslah
Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Telr to power our online store. You can read more about how Telr uses your Personal Information here
We use Waslah to deliver your orders. You can read more about how Waslah uses your Personal Information here
We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
We only share necessary personal details, such as name and address, with our delivery partner Waslah for the shipping of products from seller to buyer.
We may share your images on our social medias - if you want to opt out, please send an email to info@andagainandagain.com
All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’. &Again will not pass any debit/credit card details to third parties.
&Again takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However &Again cannot guarantee the security of any information that is disclosed online.
&Again is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
&Again Company Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications that may interest you. For example:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are a frequent visitor.
List of our cookies:
YOUR RIGHT TO USE THE PLATFORM AND THE CONTENT.
Subject to your continued compliance with these Terms of Use, And Again LLC-FZ grants you a personal, limited, non-transferable, non-exclusive, revocable right to use the Platform and the Content.
You may print off one (1) copy, and may download extracts, of any page(s) from the Platform for your personal use and you may draw the attention of others to Content available on the Platform. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. You must not use any part of the Content for commercial purposes without obtaining a license to do so from us.
And Again LLC-FZ is the owner or the licensee of all rights (including intellectual property rights) in the Platform and any Content, including without limitation any designs, text, graphics, and the selection and arrangement thereof. The Platform and the Content are protected by copyright laws and treaties around the world. All such rights are reserved.
All trademarks, logos, trade dress, service names, and service marks ("Marks") displayed on the Platform are our property or the property of certain other third-parties. You are not permitted to use these Marks without our prior written consent.
RESTRICTIONS.
When creating an Account or using the Site or Services, you agree you will not:
do anything illegal, unethical, contrary to public security or that infringes our or someone else’s rights (like their privacy, confidential information or intellectual property),
use any kind of external software tools (including but not limited to: bots, scraping programs, crawling programs, spiders) when registering on the Site and/or when using the Site and/or Services (including but not limited to: for the purpose of promoting Items, adding Items to favourite), unless such a use is authorised, offered or in any other way allowed by us,
use any external software tool that could disrupt the normal operation of the Site or Services or infect or damage another User’s computer,
adapt, copy, edit, distribute or commercialise any content on the Site without our prior written consent,
data mine, screen scrape, crawl, disassemble, decompile or reverse engineer any part of the Site,
publish Content that praises, promotes, encourages or incites terrorism, racism, revisionism, xenophobia, homophobia, sexism, hate speech, discrimination, human trafficking, organized crime, illegal organizations, self-injury, suicide, torture, cruelty to animals, apology of war crimes, sexual exploitation of children and/or adults, cults or other unlawful Content,
delete and re-list the same Item multiple times or multiple Items in bulk,
collect, hold or disclose information you obtained illegally that relates to other Users, their Content or their actions on the Site, or any information appearing on our Site if it might affect the rights of other Users,
promote other websites or companies via advertisements on our Site.
Customer using the website who are minor, under the age of 18, shall not register as a user of the website and mobile application and shall not transact on or use the website and mobile application.
We will report any breach of the restrictions listed above to the relevant law enforcement authorities and will cooperate with those authorities by disclosing your identity to them.
ACCOUNT CREATION.
You will need to create an account (an "Account") in order to access certain features of the Platform. If you choose to register for an Account, you will have to provide certain information about yourself as prompted during the account registration process on the Platform.
You are responsible for maintaining the confidentiality of your account.
PAID SERVICES.
And Again LLC-FZ may, from time to time, offer paid services on the Platform ("Paid Service"). For example, you may choose to pay a fee to ensure that your Listing is featured more prominently in search results on the Platform.
LISTINGS.
The Platform enables a user wishing to sell an item or service (the "Seller") to advertise such item (each a "Listing") to other users of the Platform. A user who is interested in such an item or service (the "Buyer") may then contact the Seller (via the Listing) to make an offer for such item.
UPLOADING CONTENT TO THE PLATFORM.
Any content you upload to the Platform, including as part of a Listing, will be considered non-confidential and non-proprietary.
ACCURACY AND COMPLETENESS
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is managed by And Again LLC-FZ but product specific information and images are provided by our sellers. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
COUNTERFEIT ITEMS
And Again LLC-FZ is a platform that connects buyers and sellers, facilitating the sale of second-hand items. While we strive to maintain the integrity of our marketplace, we do not authenticate or verify the authenticity of the items listed by sellers. Therefore, And Again LLC-FZ makes no guarantees or representations regarding the authenticity of any items sold on the platform.
By using our platform, you acknowledge and agree that And Again LLC-FZ is not responsible for any counterfeit, fraudulent, or misrepresented items that may be listed or sold by users. Any claims or disputes regarding counterfeit items must be addressed as per the refund policy.
We strongly encourage buyers to conduct their own due diligence before making a purchase and sellers to adhere to all relevant laws regarding the sale of authentic goods. If counterfeit items are identified, we reserve the right to remove such listings and take appropriate action against the seller, including but not limited to account suspension or termination.
ACCEPTABLE USE POLICY.
Whenever you make use of a feature that allows you to upload content to the Platform, or to make contact with other users of the Platform, you must comply with the standards set out in our Acceptable Use Policy.
&Again aims to create a friendly and safe environment for trading second-hand and sustainable items. To maintain the quality of the marketplace, members are required to follow the acceptable use policy below when uploading their items for sale. By creating an account on &Again, you agree to comply with these rules.
Allowed Items
You can sell the following on &Again:
Women's, men's, and children's clothing, footwear, and accessories.
&Again reserves the right to determine which items are allowed or prohibited on the platform. If we discover that certain items violate our terms or pose risks to users, we may remove them even if they are not explicitly listed below.
Additionally, items must have been lawfully placed on the UAE market before being listed on &Again. Items cannot enter the UAE market for the first time by being sold through &Again. Items must comply with applicable regulations to be sold on the platform.
Prohibited Items
You cannot sell the following items on &Again (this list is not exhaustive and is intended as a guide):
Illegal items: Any goods or materials that are prohibited by law, such as counterfeit items, stolen goods, or products subject to trade sanctions.
Restricted items: Items that are unrelated to fashion, beauty, homeware, entertainment, electronics, or other categories aligned with the &Again vision, such as industrial equipment or real estate.
Unsafe items: Products that do not meet hygiene standards or may pose health or safety risks, such as used cosmetics or defective electronics.
Please ensure your listings comply with these acceptable use policies. Other members may flag a listing that appears to violate these rules for &Again's review. If your listing is found to be non-compliant, it may be removed or hidden by our team. You may also face additional actions, such as account suspension or blocking.
If you send messages promoting the sale of items that are part of the prohibited items list, you may face similar consequences. For more information, please review our Community Standards.
REFUND POLICY
Customer can cancel their order/requested services within 24 hours of receiving their item if they fall under the below cases Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
&Again allows you to request a refund in the following cases:
Your parcel never arrives
Your parcel was damaged in transit
Your item is significantly not as described (SNAD)
The Refund Policy does not cover items that don’t fit or don’t suit you.
All issues should be reported within 2 days (48 hours).
When notified that the parcel should have been delivered or appears lost, you must report the issue within 2 days to request a refund:
Press "I have an issue" in the conversation screen
Complete the steps on the page to submit your request
This 2-day time period applies to all issues covered under the Refund Policy. If you don’t report your issue in time (or press “Everything is OK”), the order will be completed, and payment will be released to the seller. Once an issue is reported:
The order is temporarily suspended
Your payment is held safely by our payment service provider until a solution is found
Item is significantly not as described (SNAD)
Items are considered SNAD if they significantly differ from the listing description or photos. If the order arrives but is SNAD, report the issue. The seller may:
Release a refund without requesting the item back, or
Ask for the item to be returned before issuing a refund
If a return is requested, you must send the item back within 3 business days. Otherwise, payment will be released to the seller. Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
The refund will not include shipment fees. Please note that the refund will not include the cost of shipment fees, as these charges are non-refundable. According to UAE consumer protection laws, shipping and handling fees are considered separate from the product value and are not refundable in the event of a return or cancellation.
If only part of a bundle is SNAD, only the reported items need to be returned unless they are confirmed as counterfeit.
Once the seller receives the returned items and confirms, or the order confirmation period ends automatically, the refund will be processed.
Counterfeit items
If you believe an item is counterfeit, report it through the platform. The seller will have 48 hours to provide proof of authenticity. We’ll review the evidence and notify you of our decision:
If no doubts about authenticity exist, the order will be completed, and no refund will be issued
If authenticity is unclear, you’ll need to return the item to get a refund
If the item seems counterfeit, you will not need to return it, and a refund will be issued
PAYMENT
On the app, we accept payments from Visa, Mastercard, American Express, Union Pay & Apple Pay in AED.
The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency.
Cardholder must retain a copy of transaction records and &Again policies and rules.
Once the payment is made, the confirmation notice will be sent to the user via email within 24 hours of receipt.
DELIVERY
We deliver our Products to the UAE. Shipping will be done by a third-party courier.
Delivery within UAE cities shall be in 1 – 4 working days. UAE Delivery Fees will be a Flat Rate of AED 20. Avoid any delivery delay by providing your full address along with your contact details.
Merchant must include how the delivery of the services would happen/reach the customer.
Delivery of items purchased through the Platform may be arranged either by the Buyer or by &Again, depending on the option selected at checkout. Where the Buyer opts for delivery to be handled by &Again, the shipment will be facilitated through a third-party logistics provider designated by &Again.
An additional delivery fee will apply for this service, and the applicable charges will be clearly disclosed at the time of checkout. By selecting the &Again delivery option, the Buyer agrees to the associated fee and authorizes &Again to coordinate the delivery on their behalf.
&Again currently delivers only within Dubai, United Arab Emirates. Buyers located outside this area are responsible for arranging their own delivery.
&Again shall not be held liable for delays, damages, or losses incurred during shipment once the item has been handed over to the third-party logistics provider.
OUR LIABILITY TO YOU.
We do not intend to exclude or limit in any way our liability to you where it would be unlawful to do so.
We will not trade with or provide any services to OFAC and sanctioned countries.
BREACH OF THESE TERMS OF USE.
When we consider, in our sole opinion, that you are in breach of any part of these Terms of Use, we may take such action as we deem appropriate in our sole discretion, including without limitation suspending or withdrawing your right to use the Platform or its Content, closing your Account, and/or taking legal action against you.
TAKING CORRECTIVE ACTIONS
If we find out you’re doing something that’s against the rules described in these Terms or obviously unlawful, we might apply any of the corrective actions listed below:
send you a warning message that you need to follow these Terms,
remove or automatically correct your Items in the Catalogue,
demote, hide or remove your Content from the Site,
restrict your Account by blocking your access to certain features (like limiting visibility of your Items to other Users), or
notify local authorities about your activity if there’s a threat to someone’s life or safety.
BLOCKING YOUR ACCOUNT
We might block your Account temporarily or definitively if:
we took a corrective action listed above and you continue to repeatedly breach these Terms,
you commit a serious breach of these Terms, meaning:
you provide us with incorrect, false or misleading information on your Account or fail to keep your information up to date,
you don’t cooperate with us when we try to verify information you provide on your Account,
you abuse the Site’s functionalities, or
one of the scenarios described below: Suspicions identified by a And Again LLC-FZ Wallet Provider or Payment Processor, or Issues with Transactions, Safety and legal concerns, Minors or Security threats occur.
And when we say we will “block” your Account, this means:
you won’t be able to use the Site except to contact our customer support team (Customer Support),
your Items will be delisted from the Site and taken off from the Catalogue,
we won’t refund you for any Seller Services you bought from us and may still be using,
you can complete any pending Transactions and Payouts, but if your Account is blocked because of security or fraud concerns raised by a And Again LLC-FZ Wallet Provider, because your Account has been compromised or because it is objectively necessary to protect the legitimate interests and rights of everyone involved in a Transaction the following consequences may occur:
your pending Transactions might be cancelled and all the fees paid by the Buyers would be refunded to the Buyers, and/or
your ability to make a Payout might be restricted,
we may reject your compensation claim (if the reason for blocking was because of your fraudulent or other unlawful activity and/or abusing our compensation policies),
we may prevent you from creating a new Account on the Site.
REPORTING ILLEGAL OR INFRINGING CONTENT.
If you come across any Content on the Platform that you believe to be illegal, please contact us immediately at info@andagainandagain.com with full details of the illegal Content.
GENERAL.
Links to third-party sites or content. Where the Platform contains links to other websites and/or third-party content (including in Listings), these links are provided for your information and convenience only. Such links should not be interpreted as approval by us of those linked websites or any content you may obtain from them. We have no control over the contents of such third-party websites and exclude all liability in that respect.
DISPUTE RESOLUTION
If a dispute arises between you and And Again LLC-FZ, we strongly encourage you to first contact us directly to seek a resolution by emailing info@andagainandagain.com. We will review your complaint and do our best to address it.
GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Arab Emirates.
CONTACT US ON:
info@andagainandagain.com
+971558553747
Meydan Grandstand, 6th floor, Meydan Road,
Nad Al Sheba, Dubai, U.A.E
Copyright © 2024 &again - All Rights Reserved.